Professional Telephone Sales Techniques
Professional Telephone Selling Skills
Effective use of the telephone is of paramount importance within an organisation to capitalise on all potential sales opportunities and to deliver a professional image to callers.
Professional Telephone Selling Skills is aimed at supporting telesales activity but any call – incoming or outgoing can be a sales call, it is an interaction with a possible client, a possible customer; get the most from these opportunities by ensuring your team are effective in dealing with telephone sales opportunities.
This Course is designed to:
- Help delegates understand how to communicate effectively using the telephone.
- Assist delegates to recognise how to question and use language in a telesales environment
- Give delegates an introduction to the role of selling and its importance to business success
- Help delegates understand how to identify selling opportunities and turn calls into sales.
By the end of the course, using any support materials available, participants will be able to:
- Describe how the effective use of voice and body posture affects a telesales role.
- Define ways that language can be used to handle difficult customers and how to progress a call towards a successful outcome.
- Handle customer objections and recognise buying signals.
Who is the course aimed at?
- Individuals with no experience of selling and new to a telesales role.
- Individuals who require an introduction to selling within a telesales environment.
- Sales teams with a need to establish a common understanding of Telesales techniques and methods.
Course Outline
This course offers the core skills necessary for successful telephone selling. The seminar provides a sales library of techniques to assist delegates understand the processes involved in telephone selling. The seminar consists of a mix of theory and practice designed to help participants grow in confidence and application of newly learned skills.
Course Costs have been kept to £175.00 + VAT for members and £199 + VAT for non-members. For details on this or any other Chamber Development Solutions training course then please contact Andrew James on a.james@shropshirechamber.co.uk or 01952 208200
